Careers At GatewayCDI

You are driven, self-motivated and methodical. You seek a six-figure income with a fast growing company. You are excited to learn this position offers career-track possibilities for senior management. We provide a superb benefits package and training.

Mail a cover letter and resume (via US Mail) to:
Michael Dishian, 909 North 20th St.
St. Louis, MO 63106

GatewayCDI seeks individual with 3-5 years experience generating promotional product orders. The ideal candidate is professional, detailed, creative and resourceful. Job entails supporting a variety of field sales representatives doing research, preparing quotes and developing sales orders. Job also entails direct contact with end-users. Please forward resume and cover letter to Michael Dishian at GatewayCDI.

Download Doc JOB TITLE: Customer Service Representative SUPERVISOR: Manager, Customer Service

PURPOSE:

Customer Service Representative is the front line contact with the program customers. The CSR enters orders, follows up internally and externally on issues and questions. Answers incoming and makes outgoing calls. The Customer Service Representative is responsible for all aspects of orders, surveys and email tracking.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
(In order of importance. Other duties may be assigned.)

1. Meet department goal specifications
2. Review task reports and follow up on assigned functions and orders with internal members or clients in specified or noted timeframes.
3. Ensure orders (fax, mail, email or exchange requests) are entered by 4 pm daily.
4. Contact customers and release held orders before 4 pm
5. Note all interactions (w/customer, carriers, internal members) in comments or notes areas in regards to orders and accounts
6. Contact freight carriers, follow-up on requests with carriers and communicate information as needed to other members or carriers
7. Assist accounting in resolving billing issues

COMPETENCIES:

• Professional and customer-specific written and verbal communication.
• Typing abilities a must.
• Friendly and polite.
• Detail oriented
• Product, website, carrier knowledge.
• Ability to follow directions as described in procedures.
• Professional dress.

EDUCATION and/or EXPERIENCE: Bachelor's degree preferred but not required. Previous employment experience minimum of 3 years required preferably in a Call Center environment. Main attributes are an attention to detail, positive attitude and desire to succeed.

Download Doc EFFECTIVE DATE: November 1, 2009

DESCRIPTION Job Description: Regional Sales Manager

Primary Function:

Responsible for total promotional product sales and productivity in sales region. Includes all elements of account activity such as booked sales, prospecting, client retention and managing client/prospect/support team expectations.

Duties and Responsibilities

• Achieve sales and margin objectives
• Manage client retention efforts and continuously build relationships
• Maintain sales productivity within our proprietary client relationship software
• Penetrate all existing accounts to grow business
• Clearly communicate proactively with clients/prospects (written and verbal)
• Completely understand client business, how they go to market and all revenue streams
• Leverage current client relationships

Performance Criteria

• Achieve sales and margin objectives
• Work efficiently with internal team
• Understand client business and objectives
• Completely embrace our sales technology platform

Education and Experience

• 3 to 5 years of successful and identifiable promotional products sales experience
• College degree
• Computer skills

Location and Requirements

• Various field locations
• Routine travel
• Some lifting (up to 50 lbs